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Consumers’ five biggest complaints revealed by Citizens Advice..

Used cars have again topped the list of consumer complaints after millions of people sought help from a charity for a variety of problems.

Citizens Advice, which runs a national consumer helpline and website, said it was contacted regarding 57,000 cases of issues with used vehicles.

Second on the list were problems with home improvements, followed by gripes over household furniture.

The charity received 500,000 calls and 3.6 million website visits in 2019.

“We don’t want people to let their consumer issues follow them into 2020 as, more often than not, simple steps can be taken to avoid problems,” said Kate Hobson, of Citizens Advice.

The most common areas of complaint in 2019, according to the charity, were:

https://www.bbc.co.uk/news/business-50956887