Gas and electricity suppliers have agreed an emergency package of measures to ensure vulnerable people do not get cut off amid a virus outbreak.
More than four million people who are on prepayment meters will receive help if they cannot get out to top up.
This may include credit being sent in the post or funds automatically added to their meter.
Those struggling to pay bills will receive support and no credit meter disconnections will take place.
Debt repayments and bill payments could be reassessed, paused or reduced where needed, if energy customers are finding it difficult.
Firms could also send somebody out on a customer’s behalf to top up a prepayment meter.
“While friends and family will play a role in helping people impacted by the coronavirus, we recognise there will be many customers who will need additional support and reassurance, particularly those who are financially impacted or in vulnerable circumstances,” said Business and Energy Secretary Alok Sharma.