Customers have provided a ray of sunshine for Metro Bank as the embattled business topped official satisfaction ratings.
Metro was joint top with First Direct, with 82% of personal British customers saying they would recommend the banks to their family and friends.
Metro has seen its share price nosedive in recent months and is looking for a new chairman.
RBS remained bottom of the twice-yearly customer rankings.
The survey was the result of demands from the UK’s competition authority to encourage switching and competition on customer service. Banks must prominently display the results in branches, on websites and apps.
In Northern Ireland, HSBC was top of the ranking among personal customers, with a satisfaction rate of 77%.